Payment & Shipping
Payment & Shipping
Did your payment with a Swedish Visa card get declined?
For our Swedish customers: De som har Nordea som bank måste öppna upp kortet för "alla internetköp" i tjänsten Öppna och Stänga kort.
Kortet blir då öppet för internetköp under 60 minuter och stängs sedan automatiskt. Läs mer här: http://www.nordea.se/privat/vardagstjanster/kort/Internetkop.html
Funktionen finns nu även hos fler banker, kolla med din bank vad som gäller för just dig när du handlar på nätet.
Do you ship internationally?
Of course! We do all in our power for our Feline Babes! Worldwide shipping is a must!
How long does it take to receive my order?
Shipping time varies depending on where you live.
Swedes are lucky to have a shipping time of 2-5 business days (excluding holidays) since we are based in Sweden.
Shipping within Europe will take up to 7 business days (excluding holidays).
International shoppers outside of Europe will have a shipping time of 10-20 business days (excluding holidays).
Is my package trackable?
We really want to make sure that our shipping costs are affordable for everyone and therefore our packages are only trackable within Sweden at this moment.
We are working hard to find a better solution for our international babes and we hope to offer it very soon.
How much does the shipping cost?
We offer flat rate shipping worldwide for 29 SEK/$3.2/€3. This means that the shipping is always the same price no matter where you live.
Can Feline Lashes influence custom duties and fees?
While beauty has no borders, international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.
Unfortunately we are not able to influence your local customs fees. Within the European Union there are no customs fees.
Can I return my lashes?
If the lashes you received didn't meet up to your expectations you are welcome to contact us using our contact form or email email@example.com. Please mark your email with "Return".
Do I get a shipping confirmation email?
Absolutely! As soon as your lashes have been shipped you will receive an email from us.
If you haven't got any email within a few days please check your spam/junk emails as it sometimes ends up there. If not, feel free to contact us.
If you have any other questions, feel free to contact us.